CRAFTING EFFORTLESS APPLICATION REVIEWS WITH SERVERLESS - UKU

United Kingdom Uncovered

United Kingdom Uncovered Ltd. offers cost-effective visa solutions, providing an affordable alternative to traditional legal services. The team delivers personalized service, adapting to specific visa requirements for a seamless experience. With over a decade of immigration expertise and a track record of thousands of successful visa approvals, the company is dedicated to supporting clients' global mobility.

OBJECTIVES

• Enhance Operational Efficiency
• Improve Security and Compliance
• Drive Customer Acquisition through
• Enhanced Application Success
• Boost Customer Satisfaction
  
  

CHALLENGES

United Kingdom Uncovered Ltd. faced significant challenges that impacted both applicants and consultants. The main challenge for applicants revolved around approval assurance and efficient mistake elimination, emphasising the need for accuracy and suitability of the information provided against application requirements. This was further complicated by an error-prone submission process characterised by unclear instructions, lengthy feedback delays, and a high incidence of incomplete or incorrect submissions, leading to frustration and disengagement among applicants.

For consultants, the challenges were multifaceted. They contended with a manual and fragmented case management process that inadequately tracked application progress, managed documents inefficiently, and hindered effective communication with applicants. Moreover, consultants faced the task of performing thorough information cross-checking and processing applications in a manner that enhanced the potential of converting them into new cases for the company, aiming to boost customer attraction. Additionally, data security emerged as a critical concern, with the system requiring improved measures to protect sensitive applicant information and ensure compliance with privacy regulations.

The client’s market expansion strategy highlights the need for a shift towards developing a tool that is both future-ready and tailored to meet the demands of global customer bases.

SOLUTION

The client has embarked on a journey by deploying a state-of-the-art AWS Cloud Services infrastructure, designed to refine the application process through advanced, user-centric digital portals. Developed using the powerful and flexible AWS Amplify, these portals not only deliver a seamless and secure user experience but also scale dynamically to meet demand. Through these interfaces, applicants are empowered to submit their information with ease, while consultants are equipped with sophisticated tools to manage cases with unprecedented efficiency.

With the integration of Amazon CloudFront, the architecture achieves an optimal content delivery network that significantly reduces load times and accelerates global access, effectively bringing the application process closer to the user, no matter their location. This enhancement is vital for maintaining a smooth and responsive interaction with the service.

At the core of the backend operations is the Amazon API Gateway, a pivotal component that forges a cohesive link with the system's backend services. It paves the way for the seamless processing of applications, which is adeptly handled by AWS Lambda. This serverless computing service responds in real-time to application events with minimal latency, eliminating the need for traditional server provisioning and management, and allowing the system to be as responsive as the business demands.
AWS Textract plays a crucial role in the architecture, offering an automated approach to document analysis. By extracting text and data with high precision, it ensures that applicant information is processed accurately, efficiently, and with a significantly reduced margin for error—transcending the limitations of manual processing.

The backbone of data storage within the system is provided by Amazon RDS and AWS S3. Amazon RDS offers a resilient environment for transactional data, facilitating complex queries and secure transactions, while AWS S3 provides expansive and secure storage for a vast array of data types, including backups, ensuring data durability and business continuity.

Communication is the lifeline of any application process, and AWS Simple Email Service (SES) stands at the helm of this operation. It delivers timely notifications and updates to users, maintaining an open and consistent channel of communication. This ensures that applicants and consultants are well-informed throughout the application's lifecycle, fostering trust and engagement.

BENEFITS

1. Reduced application review times from enhanced system speed and responsiveness.
2. Streamlined operational workflows leading to quicker application processing.
3. Increased data handling accuracy, reducing the necessity for manual corrections.
4. Strengthened security and compliance, aligning with industry standards.
5. Higher conversion rates of inquiries to active cases, reflecting better customer retention.
6. Notable reduction in operational costs through more efficient process management.

ABOUT US

As a decade-old IT solutions firm based in the UK, we take pride in our specialisation in designing, building, migrating, and managing workloads within AWS. Our focus is on ensuring a secure and cost-efficient transition to the cloud for businesses seeking transformative change.

CONTACT US

+44 808 168 1400

cloud@smileitsolutions.uk

https://smileitsolutions.uk/aws-partner