Problem Statement
Providing regulated medication access digitally requires navigating pharmacy regulations, GDPR, and HIPAA simultaneously while delivering a patient experience that is simple, trustworthy, and accessible. Every workflow must maintain a complete audit trail and enforce compliance checkpoints before any prescription can be fulfilled.
Proposed Solution & Architecture
- Automated eligibility engine evaluating BMI, medical history, and criteria — real-time decisions reducing unnecessary pharmacist involvement
- Secure, immutable evidence upload for compliance and audit requirements — non-editable storage with automated and manual validation
- Pharmacist consultation booking workflow with appointment tracking and compliance logging
- Prescription approval, payment processing, and delivery tracking in a unified patient journey
- AI-powered chatbot providing real-time answers on questionnaire outcomes, appointments, and delivery progress
- GDPR and HIPAA compliant infrastructure with data residency controls for UK, EU, and US
AWS Services & Technologies
AWS LambdaAmazon DynamoDBAmazon S3Amazon CognitoAmazon CloudFrontAmazon SESAmazon BedrockAWS KMSAWS IAMAmazon CloudWatch
What We Delivered
- Designed and built the cloud-native mobile platform architecture for the full regulated medication workflow.
- Implemented automated eligibility decision engine — evaluates clinical criteria and delivers real-time outcomes to patients.
- Built immutable evidence management — uploads stored in non-editable format with automated and manual validation, full audit trail.
- Developed pharmacist consultation booking system with appointment logging and traceability in patient profiles.
- Implemented prescription approval, payment, and delivery tracking workflows with patient notifications at each stage.
- Deployed AI chatbot on Amazon Bedrock for real-time patient support — answering questions about application status, appointments, and delivery.
- Provisioned GDPR and HIPAA-compliant infrastructure with data residency controls across UK, EU, and US regions.
Outcomes & Success Metrics
- Full platform delivered: eligibility assessment, evidence management, consultation booking, prescription approval, payment, and delivery tracking all operational.
- GDPR, HIPAA, and pharmacy compliance enforced throughout every workflow — validated at stakeholder review.
- AI chatbot delivering reliable, accurate, real-time patient answers — reducing manual support workload.
- Immutable audit trail in place for every patient interaction and clinical decision.
- Platform ready for regulatory scrutiny and patient-facing launch.