Problem Statement
Restaurant operators using multiple delivery platforms — Deliveroo, Uber Eats, Just Eat, and others — have to manage each one separately. Price changes, store status updates, and campaign launches require logging into every platform individually. The operational overhead is significant and the data is fragmented, leaving operators blind to consolidated performance.
Proposed Solution & Architecture
- Figen AI — natural language agentic assistant accepting voice or text commands for real-time operational control
- Multi-platform integration aggregating orders, menus, and operational data from all connected delivery platforms into one dashboard
- Single command execution for price updates, store status changes, campaign launches, and customer engagement across all platforms simultaneously
- Real-time sales insights, automated customer feedback analysis, and operational recommendations
- Safeguarded execution — high-risk or irreversible actions require confirmation before committing
- GDPR and KVKK (Turkish data protection) compliant architecture
AWS Services & Technologies
What We Delivered
- Built multi-platform order aggregation pulling real-time operational data from all connected delivery platforms into a unified data model.
- Developed Figen AI — the natural language operations assistant — on Amazon Bedrock, enabling voice and text command interpretation and execution.
- Built execution layer to translate AI-interpreted commands into platform-specific API calls, with safeguards for high-risk actions.
- Implemented real-time sales analytics, automated feedback analysis, and operational recommendation engine.
- Designed event-driven backend for reliable, low-latency synchronisation across all platforms — handling API instability with retry logic and monitoring.
- Provisioned GDPR and KVKK-compliant AWS infrastructure with data residency controls and consent management.
Outcomes & Success Metrics
- Restaurant operators manage all delivery platforms from a single dashboard — no platform switching.
- Price updates, store status, and campaign changes deployed across all platforms simultaneously from one command.
- Consolidated real-time sales data and customer feedback visible in one place for the first time.
- Significant reduction in manual operational steps — tasks that required multiple platform logins are now single-command operations.
- Positive pilot feedback confirmed improved usability and operational efficiency vs existing workflows.